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We are Arabica Orient

A group of experts focused on giving you the best of Oman

We're here for a reason

We've been creating unforgettable memories for tourists for over a decade and we're able to do what we do, as well as we've been doing it because we are anchored to our values and aligned on our mission

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Our philosophy

Share our deep rooted appreciation for the land and its wonders

We believe that travel should be more than just sightseeing; it should be an immersive experience that connects travelers with the soul of Oman. Our commitment is to uphold the authenticity of this remarkable land by curating journeys that foster genuine connections with local communities, respect for traditions, and preservation of the environment.

a group of people riding camels being guided across the desert
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Our mission

Oman through Omani eyes–authentic experiences above all

Our mission is to offer travelers the opportunity to discover the country's rich heritage, awe-inspiring landscapes, and warm hospitality. With meticulous attention to detail, we create unforgettable adventures that celebrate the authenticity and uniqueness of this enchanting destination

Sultan Qaboos mosque in Muscat
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Our values

Our values drive our every decision

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Authentic

At Arabica Orient Tours, authenticity is at the heart of our decision-making process. Be it in how we create itineraries or how we show ourselves every day. Your journey with us will always be a meaningful exploration of the country's authentic treasures.

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Dependable

Our commitment to reliability and professionalism ensures seamless planning and execution of your trip. Rest assured, with Arabica Orient Tours, your travel arrangements are in safe hands.

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Customer first

Our customers are at the forefront of everything we do. Your satisfaction and comfort are paramount, and we tailor our services to meet your unique preferences and requirements. Your happiness is our priority, and we are dedicated to creating memorable experiences that exceed your expectations.

Our story

Delivering 13 years of excellence

Arabica Orient Tours is a young and dynamic owner driven Destination Management Company that opened its doors to the world of tourism in 2010. Along with passion, commitment and discipline, our well-knit team converts its profound knowledge into memorable experiences for every guest.

Apr 2010

Humble beginnings

It all started back in 2010 as an idea between 2 friends; Saleh Al Siyabi and Sanjay Bhattacharjee who wanted to bring their joint passion of Oman, tourism and create authentic experiences for travellers in a manner that hadn't been done yet. They set up a small office in 2010 with one person wearing every hat.

Jan 2011

First sales rep

After nearly 6 months of hard work, we signed our first sales representative contract in Jan'2011 with East West Travel to represent us in Germany/Swiss/Austrian market. This soon followed with representations coming on board from the Italian and French markets.

Mar 2011

First ITB

With a small team of 4, Arabica attended their first ITB in Mar'2011. Our first sales mission in Germany was organized in May of 2011 and followed along was their first trade show, WTM, in London in the same year.

Oct 2012

Best tour operator

We won best tour operator award from the Ministry of Tourism, Oman in 2012 when Muscat was declared the Arab Tourism Capital in 2012.

Jun 2015

A growth spurt

From 156 visitors in 2010, our company grew steadily year on year to reach a figure of 2606 visitors by 2015 as well as a staff strength of 25 members. The team also moved into a new office space that they'd call home for 6 years.

We were awarded the best DMC in 2015 by Marriott Resort- Salalah.

May 2020

Pandemic

From a thriving company of 41 staff, to a small team of 6, the company survived the global pandemic on the bare minimum while adopting remote working policies, supporting each other, planning, and gearing up for the post pandemic world.

Dec 2023

Award winning outcomes

Coming out of a pandemic through resilience, determination and smart planning Arabica not only came out on the other side but did so with big strides–winning the Arabian Best Of Best Awards for Best DMC at the Platinum level.

Towards a brighter future

Arabica has received multiple awards for consistently demonstrating business excellence and marking themselves as a true leader in the industry. We now look at building on the momentum & continuing to serve travellers in new, exciting and sustainable ways.

We're honoured to work with the best

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Words from the founder

We have resolved to providing our clients extraordinary levels of customer service. In short, for nearly a decade we’ve given all our partners the reason to consider AOT as their only choice in travel. Customer satisfaction is the hallmark by which we measure our performance, and we hold ourselves, as do our clients, to the highest standards of quality. At AOT, we are laser focused on two aspects of travel, quality and customer satisfaction.

As Arabica continues to grow, each new day offers a chance for us to work together, pursue new opportunities and improve upon the past. In-depth client relationships are been built on a daily basis. Our business revolves around the needs of our clients, in doing so we are always at the forefront of change and where value is always been given. We invite you to take advantage of our insider tourism expertise and to embark on a journey full of endless possibilities with us.

Our team

Ordinary people, creating extraordinary experiences

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Sanjay Bhattacharjee
Managing Director

Sanjay brings to Arabica over two and a half decades of experience in tourism. Unsettled with the quality of service offered by big agencies he set out to create his own with a single vision in mind; To never have tourists leave unsatisfied with their holiday in Oman.

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Bharat Khatri
Manager Tours

With Arabica since 2012, starting as a tour guide and now leading a team. He possesses over a decade of hands-on experience and specializes in crafting truly bespoke travel packages tailored to individual needs. Passionate about Oman’s tourism potential, dedicated to showcasing the country’s unique attractions to every
visitor.

Sreekanth
Sreekanth
Sr. Executive Tours

Sreekanth has a strong background in the tourism industry across India and Oman. He specializes in creating new itineraries and tailor-made tours. He is also involved in managing the Italian market, contributing to the development of customized travel experiences for a diverse clientele.

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Jithin RL
Operations in-charge

A seasoned professional holding a Master of Tourism Administration degree, with over a decade of dedicated experience in the industry. Possesses strong logistics and management skills essential for effective tour coordination. Outside of professional commitments, enjoys exploring new destinations, cooking flavourful
dishes, playing badminton, and watching classic movies.

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Safiya Al Harthy
Executive Tours

With nearly two years of experience at Arabica Orient Tours, responsibilities include managing the French market as well as other international markets. Tasks involve designing and coordinating tailor-made travel programs that showcase the best of Oman. Emphasis is placed on delivering smooth and memorable journeys enriched with authentic Omani culture and hospitality, while maintaining strong, professional
relationships with clients and partners.

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Neelam Pahilajani
Accounts Manager

Neelam is the finance maestro and backbone of AOT playing a key role as the accounts manager. Armed with a B. Com degree, Neelam brings 23 years of invaluable experience, she ensures the financial health and stability of the company. Neelam finds joy in the simple pleasures of life, with hobbies ranging from watching movies to listening to music and cooking.

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Gyanesh K. Tiwari
Executive Tours

Hospitality professional turned adventure-driven Reservation Sales Specialist at Arabica Orient Tours, driven by a deep passion for travel, cultural experiences, and connecting with people worldwide. An enthusiast of Indian street food and village life, with a heartfelt appreciation for agriculture, nature, and gardening. Dedicated to growth, continuous learning, and creating meaningful, memorable experiences for others.

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Jona Mercado
Tours Coordinator

Jona Mercado is a Tour Coordinator at Arabica Orient Tours, with over six years of experience in Oman’s tourism industry. She holds a Bachelor’s Degree in International Travel and Tourism Management from Lyceum of the Philippines University – Cavite. Jona specializes in handling FITs and group tours from European and English-speaking markets. Her background includes roles in tour operations and reservations, complemented by a solid foundation in sales. Dedicated and versatile, she is committed to delivering high-quality travel experiences across diverse markets.

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Imane Benouara
Executive Tours

New to the tourism industry, with a solid background in marketing and IT. Currently exploring the travel sector and focused on handling group tours, primarily catering to the European market, with a special emphasis on the German-speaking clientele. Combines analytical skills and marketing knowledge to develop tailored travel experiences and support business growth in this segment.

We're hiring!

We're always on the look out for talent to join us. If you're interested in a role with us, don't hesitate to reach out.

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Let us help you show the best of Oman to your clients