Terms of Service

Effective date: July 31, 2023


By using our website, you agree to the following Terms of Service:

  1. Acceptance of Terms: You acknowledge that you have read, understood, and agreed to these Terms of Service, which govern your use of our website.
  2. Description of Service: Our website provides information about our travel services and offerings in Oman.
  3. User Responsibilities: You are responsible for ensuring the accuracy of the information you provide on the website and for maintaining the confidentiality of your account credentials.
  4. Prohibited Activities: You agree not to engage in any unauthorized or unlawful activities on our website, including but not limited to hacking, spamming, or violating intellectual property rights.
  5. Intellectual Property: All content and materials on the website, including logos, images, and text, are the property of Arabica Orient Tours and are protected by applicable copyright and trademark laws.
  6. Privacy Policy: Please refer to our Privacy Policy for information about how we collect, use, and protect your personal data.
  7. Liability Limitations: While we strive to provide accurate and up-to-date information, we do not guarantee the completeness, accuracy, or reliability of the content on the website. Arabica Orient Tours shall not be liable for any damages resulting from your use of the website.
  8. Indemnification: You agree to indemnify and hold Arabica Orient Tours and its affiliates harmless from any claims, damages, or liabilities arising out of your use of the website or violation of these Terms of Service.
  9. Termination: Arabica Orient Tours reserves the right to terminate or suspend your access to the website at any time and for any reason.
  10. Modifications: We may update or modify these Terms of Service from time to time. Any changes will be effective immediately upon posting on the website. It is your responsibility to review these terms periodically.
  11. Governing Law and Jurisdiction: These Terms of Service shall be governed by the laws of Oman, and any disputes shall be subject to the exclusive jurisdiction of the courts in Oman.

If you do not agree with these Terms of Service, please refrain from using our website. If you have any questions or concerns, please contact us at info@arabicaorient.com.

Privacy Policy

At Arabica Orient Tours, we value your privacy and are committed to protecting your personal information. We collect only essential data to provide our travel services and ensure a seamless experience. We do not share your information with third parties, except for necessary service providers. Your data is securely stored, and we adhere to all applicable data protection regulations. By using our services, you agree to this Privacy Policy. For any inquiries or concerns, please contact us at info@arabicaorient.com

Cancellation and refund

Cancellation charges

Arabica Orient Tours' Cancellation Policy is designed to ensure clarity and fairness for our valued B2B clients. We understand that changes in travel plans may sometimes be unavoidable, and we aim to accommodate such situations while also considering the resources and efforts involved in organizing our tours.

Please take note of the following cancellation guidelines:

• Cancellations made 30 days or more prior to the scheduled arrival date will not incur any charges.

• Cancellations made between 29 and 21 days before the scheduled arrival date will be subject to a cancellation fee equivalent to 50% of the total package cost.

• Cancellations made between 20 and 15 days before the scheduled arrival date will be subject to a cancellation fee equivalent to 75% of the total package cost.

• Cancellations made between 14 days and the arrival date will be subject to a cancellation fee equivalent to 100% of the total package cost.

• In the case of a "No Show," where the client fails to notify us of the cancellation and does not arrive for the scheduled tour, a cancellation fee equivalent to 100% of the total package cost will apply.

Itinerary Modifications

We recognize that unforeseen circumstances may arise that could necessitate changes to the tour itinerary or its components. Arabica Orient Tours reserves the right to modify or vary the tour itinerary due to prevailing local conditions or force majeure events. In such cases, we will make every effort to provide suitable alternatives of comparable value or charge a supplement locally if necessary, without any liability to the client for costs or loss of enjoyment resulting from these changes.

Client responsibilities

To ensure prompt and appropriate resolution, please note the following conditions:

If any services are lacking during the tour, it is the responsibility of the client to communicate the issue directly to Arabica Orient Tours immediately, allowing us the opportunity to address and resolve the matter to the guest's satisfaction.

Any negative feedback or complaints must be expressed during the trip or before leaving Oman. We encourage clients to provide feedback through our feedback form, which will allow us to address any concerns promptly.

Our commitment

We value our clients' trust and are committed to providing exceptional travel experiences. We appreciate your understanding and cooperation in adhering to our cancellation policy. For any further inquiries or assistance, please don't hesitate to contact our dedicated customer support team.

Policy effective date

Kindly note that this cancellation policy is effective from 31 July 2023 and supersedes any previous policy statements. Arabica Orient Tours reserves the right to modify this policy as necessary, and any changes will be duly communicated on our website.